FAQ

❓ Frequently Asked Questions (FAQs) – beniutility.com

📦 Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders over $35 USD. For orders under $35, a flat shipping fee applies.

⏱️ How long does shipping take?

  • US: 4–8 business days

  • UK & Australia: 7–12 business days

  • Other countries: 10–20 business days
    You'll receive a tracking number via email once your order is shipped.

💳 What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay. All payments are 100% secure and encrypted.

🔁 What’s your return policy?

You may return unused, unopened items within 14 days of delivery.
We do not accept returns on opened skincare or beauty items due to hygiene reasons.
Read our full Return Policy →

💰 How do I request a refund?

Simply email us at support@beniutility.com with your order number and reason for return. If eligible, we'll guide you through the process.

👩⚕️ Is it safe for sensitive skin?

Yes! Our beauty tools and skincare products are designed to be non-invasive and gentle — suitable for most skin types. Always do a patch test if you’re unsure.

🔋 Is the laser pen rechargeable?

Yes, our devices are USB rechargeable and come with a charging cable and usage guide in the box.

🛒 Can I track my order?

Absolutely! Once your order ships, you’ll receive a tracking link by email. You can also use our Track Your Order page anytime.

🧴 Can I use it on moles and skin tags?

Yes, our device is designed to help reduce the appearance of moles, warts, and skin tags. Results may vary by skin type.

🌍 Do you ship internationally?

Yes! We currently ship to US, UK, AU and selected international countries.